I tried to order Echobode twice using the PayPal option.
The first attempt was yesterday and FastSpring did not respond to the form I had to fill in yet.
A few minutes ago I did a second attempt to order.
Once again without succes. I again was presented a form to fill in which I did.
I am a long time PayPal user but never ran into this problem before.
Hi, it looks like your order was flagged as a risk order (fraud). I will contact FastSpring immediately regarding this.
According to the typical PayPal email PayPal sends out after having succesfully made a transaction for buying products online, I indeed received an email from them (in my case 2 for both transaction attempts).
Both declare I made a succesfull transaction of $ 39,93 to firstname.lastname@example.org.
When logged in at PayPal both transactions show up as "authorization - cancelled".
If you need more information to clear things up please let me know.
Yes it was the FastSpring paranoia filter. I just sent you an email with information how to place your order. Very sorry for the inconvenience.
Thank you for contacting us regarding this. I made a new FAQ entry regarding this.
Order placed successfully.
Thanks for your excellent customer service Fredrik!
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